Shipping Policy

Shipping Policy

At Phone Bank, we are committed to providing fast, reliable, and affordable shipping for all of our products. Our flexible shipping options ensure you can choose the delivery method that suits your needs. All orders are processed once payment is confirmed. Please review the following details about our shipping process to help you plan your purchase.

Shipping Methods and Options

  • Shipping options will be presented at checkout, including cost and estimated delivery times.
  • The availability of shipping methods may vary based on your location.
  • If you have special shipping requests, contact us at Order@phonebank.nl or call +316 299 97744.

Processing Time

  • Orders are typically processed within 1–2 business days after payment confirmation.
  • Processing includes verifying payment, preparing the order, and packaging the items.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive a confirmation email with tracking details once your order ships.

Shipping Costs and Fees

  • Shipping costs are calculated at checkout based on your address, shipping method, and order size.
  • From time to time, we offer Free Shipping promotions for eligible orders, as detailed below.

Free Shipping Offers

  • Qualifying orders will have the free shipping option displayed at checkout.
  • Free shipping applies only to standard delivery and may exclude oversized or special-order items.

Delivery Times and Estimates

  • Standard Shipping: 3–7 business days (subject to location and carrier availability).
  • Delivery times are estimates and may vary due to weather, holidays, or carrier delays.
  • Tracking details will be provided to monitor your package’s progress.

Order Tracking

  • Once your order ships, a tracking number will be emailed to you.
  • You can track your order on our website under the “Track Your Order” section using your order number and email.
  • For questions or issues, contact us at Order@phonebank.nl.

Lost or Damaged Shipments

  • If your package is lost or arrives damaged, contact us immediately.
  • We’ll investigate with the carrier and offer a replacement or refund as appropriate.
  • Please report any issues within 14 days of the shipment date and provide photos of any damage.

Shipping Restrictions

  • Certain items may have restrictions due to size, weight, or safety regulations.
  • For clarification, please contact us at Order@phonebank.nl.

Change of Shipping Address

  • If you need to update your shipping address, contact us immediately after placing your order.
  • Once an order ships, address changes may not be possible.

Undeliverable Packages

  • If a package is returned to us due to an incorrect address or delivery refusal, we’ll notify you.
  • Reshipping fees may apply if the address error was not on our end.

Order Cancellations and Shipping

  • Orders can be canceled within 24 hours of placement.
  • After 24 hours, cancellations may not be possible as orders will begin processing.

Signature Requirements

  • For higher-value orders, a signature may be required upon delivery for added security.
  • You will be notified if a signature is required during checkout.

Shipping Confirmation and Notifications

  • After shipping, you will receive an email with tracking details.
  • SMS notifications for shipping updates are also available.
  • For questions about delayed or undelivered packages, contact us at Order@phonebank.nl or +316 299 97744.