Thank you for shopping with Phone Bank! Your satisfaction is important to us, and we’re here to assist you if you’re not completely happy with your purchase. Please review our policy for returns and refunds below.

Returns

Eligibility

• Returns are accepted within 30 days of the delivery date.
• To be eligible for a return, your item must:
  • Be unused.
  • Be in its original packaging.
  • Be in the same condition as when you received it.

Non-Returnable Items

Certain items are not eligible for returns unless they are defective or damaged upon arrival. These include:

• Opened or used accessories (e.g., chargers, screen protectors, etc.).
• SIM cards or other consumables.

Return Process

1. Contact Us:
   • Email us at Order@phonebank.nl or call us at +316 299 97744 within 30 days of receiving your order.
   • Include your order number and a brief description of the reason for the return.
2. Approval:
   • Once your return is approved, we’ll provide a Return Merchandise Authorization (RMA) number and detailed instructions.
3. Return Inspection:
   • Once we receive the returned item, we’ll inspect it to ensure it meets the return conditions.

Refunds

Refund Eligibility

• If your return is approved, we’ll issue a full refund to the original payment method.
• Shipping charges are non-refundable.

Processing Time

• Refunds are typically processed within 3–6 business days after the returned item is received and inspected.
• Depending on your payment provider, it may take up to 30 days for the refund to appear in your account.

Partial Refunds

• For items showing signs of use or damage, we may issue a partial refund or store credit. This will be evaluated on a case-by-case basis.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us immediately at Order@phonebank.nl or call +316 299 97744.

• We’ll arrange for a replacement or full refund at no additional cost.
• To expedite the process, please provide photos of the damage or defect.

Exchanges

At this time, we do not offer direct exchanges. If you need a different product, please return the original item and place a new order.

Shipping Costs for Returns

Return Shipping

• Customers are responsible for paying return shipping costs unless the item was damaged or defective upon arrival.
• Shipping costs are non-refundable.

For more details, please review our Shipping Policy.

Order Cancellations

• Orders can be canceled within 24 hours of purchase.
• After 24 hours, orders enter processing and shipping, and cancellations are no longer possible.

Additional Policies

We encourage you to review our related policies:

• Privacy Policy
• Terms & Conditions

If you have further questions, feel free to contact us at Order@phonebank.nl or +316 299 97744.